Terms of Service

Palmilla, operated by Palmilla Software, Inc. (“Palmilla”, “we”, “us”), is a platform where independent surf instructors, guides, and photographers (“instructors”) offer sessions, and where you can book and pay for them. Instructors are independent businesses, not Palmilla employees; the session itself is provided by the instructor.

By creating an account or booking a session you agree to these terms. If you do not agree, please do not use the service.

Prices are shown before you pay, and payment is processed by Stripe at the time of booking. The details of each booking — time, meeting point, what is included — are shown on the booking itself.

Cancellation and refund terms are shown during checkout for each booking type. Where a booking is made through an instructor's custom payment link, the cancellation window disclosed on that page applies.

Surfing involves real physical activity in the ocean. You are responsible for honestly assessing your swimming ability and health, and for following your instructor's safety directions. Where a waiver applies, it is presented before your session.

Keep your account details accurate and your login to yourself. You are responsible for activity on your account. We may suspend or close accounts that abuse the platform, other users, or instructors — and you can close your account at any time by contacting us.

Reviews, photos, and messages you post must be yours to share, honest, and respectful. By posting them you give Palmilla permission to display them on the platform. We may remove content that is unlawful, deceptive, or abusive.

Palmilla booking updates is our messaging program: transactional booking notifications — booking confirmations, session reminders, and review requests — delivered by SMS or WhatsApp to customers who opt in.

• Opt-in is a choice you make on palmilla.co (a checkbox at booking or a toggle in your profile). Consent is not a condition of booking.
• Message frequency varies with your booking activity — typically a few messages per booking.
• Message and data rates may apply, depending on your carrier and plan.
• HELP: reply HELP to any message, or email hello@palmilla.co, for assistance.
• STOP: reply STOP (or BAJA) to any message to cancel at any time. You will receive one final message confirming the opt-out.
• Carriers are not liable for delayed or undelivered messages.

Our Privacy Policy at palmilla.co/privacy describes how messaging data is handled. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

We work hard to keep the platform accurate and available, but we provide it “as is” and cannot promise it will always be uninterrupted or error-free. To the fullest extent the law allows, Palmilla's liability arising out of the platform is limited to the amount you paid us for the booking giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.

If we change these terms in a meaningful way, we will update the effective date above and, for significant changes, tell you directly. Continuing to use the service after a change means you accept it.

Questions about these terms: email hello@palmilla.co.